Delete Your Account

DriverNE Partners — Driver App  |  DRIVER NE LLP

This page explains how driver partners using the DriverNE Partners mobile application (package name com.driverne.chauffeurs) can delete their partner account and associated personal data, as required by Google Play and applicable privacy laws.

Recommended — delete in the app

You can permanently delete your partner account directly inside the DriverNE Partners app. No email required.

How to delete your account in the app

  1. Open the DriverNE Partners app and sign in with your registered mobile number.
  2. Open the menu (☰) → tap My Profile.
  3. Scroll to the Account section → tap Delete account.
  4. Read the warning, then tap Continue.
  5. Type DELETE in the confirmation field.
  6. Tap Send OTP → enter the 4-digit code sent to your registered phone.
  7. Tap Delete account to permanently remove your partner account.

You will be signed out and will no longer receive trip requests. This action cannot be undone.

Note: You cannot delete your account while you have an active trip (accepted or in progress). Complete the trip or contact support first.

What data is deleted

When you delete your DriverNE Partners account, we permanently remove:

  • Your partner profile (name, email, phone, address, profile photo, MPIN)
  • Uploaded verification documents (licence, ID, and related images stored on our servers)
  • Login credentials and authentication tokens
  • Online/offline status and pending trip assignments (unassigned on deletion)

What data may be retained

Some information may be kept after account deletion where required by law or legitimate business needs:

  • Completed trip and earnings records (may be retained in anonymised or de-identified form for accounting, tax, fraud prevention, and dispute resolution)
  • Verification or compliance records where retention is required by transport or regulatory authorities
  • Records we are legally required to keep (e.g. court orders or investigations)

Retained records are not used for marketing and are protected with appropriate security measures.

Retention period

Personal data and documents tied to your partner account are deleted promptly after successful in-app deletion. Anonymised or legally required trip and compliance records may be retained for up to 7 years or as required by applicable Indian law, whichever is longer.

Cannot delete in the app?

If you cannot access the app (lost device, active trip, or technical issue), contact us to request partner account deletion. We will verify your identity using your registered mobile number before processing the request.

Include your registered phone number and state that you wish to delete your DriverNE Partners account. We aim to process verified requests within 30 days.

Related policies

Privacy Policy Back to Home